An inability to access your Netgear device’s menu could leave you unable to alter your network’s settings, and may indicate a problem with your Internet connection. The Netgear menu governs key security and wireless settings on your network, and it is important that you are able to access it if needed. Knowing how to troubleshoot a menu access problem will help you to keep your network secure and minimize downtime.
- Netgear users can access the menu just like a standard Web page. To do this, open up your browser window and enter the IP address “192.168.0.1” (omit the quotation marks here and throughout) into the address bar. If that doesn’t work, try “192.168.1.1”, as some Netgear devices use this address instead. Alternatively, you can access the menu by navigating to “www.routerlogin.net”. By default, the menu login is “admin” and the password is “password”, although you may consider changing these for security reasons.
- If your router does not respond, you should check your connection to it. Begin by disconnecting any external modems or USB connections the router might have. If you use a wireless connection, try connecting to the router through an Ethernet cable and retesting. You should also see if the router has given your computer’s network adapter an IP address by accessing the Command Prompt and typing “ipconfig”. If your adapter’s IP address shows as “0.0.0.0” or begins with “169.254”, your router and adapter are not communicating.
- If your router connection is down, or if the menu won’t accept your password, you should hard reset the router. This returns the router to its default settings, eliminating many configuration problems. Most Netgear routers have a reset button on the rear or bottom. Use a thin tool to push it until the power light starts blinking, then release. If this does not work, disconnect the router’s power and press the button again. Reconnect the power while still pushing the button in, and hold for around 20 seconds.
- Browser issues could also prevent you from accessing the Netgear menu. Try to access the menu through an alternative browser, if possible, as this will help you to see whether the problem is limited to a specific browser application or not. If you are only having difficulties with one specific program, delete that browser’s cookies and temporary files, then retest. If this does not work, try returning your browser to its default settings, or re-installing it.